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Celebrating 20 Years

Eagle Business Management Software - Support Options
  Support Options

Support OptionsEagle Solutions has two support options available:

A full explanation of both support options is described below.

Level 1 Support:  1 hour = .75 units
Lever 2 Support:  1 hour = 1 unit
Any level 2 support time that exceeds 3 hours will be billed at .75 Units per hour.

EBMS Support & Upgrade Subscription ^top
This is a pay-one-price plan that allows for a 2-way interaction between the EBMS user and Eagle Business Software. We encourage input from our customers of ways to make the Eagle Business Management System accounting program more user-friendly and powerful. As they become available, we will share enhanced features and new reports with subscribers. These enhancements will only be available to subscribers of this plan.

This plan gives the user a one-year subscription to the following:

  • Free phone and e-mail support for general questions (incidents less than 20 min).  Compared to $105.00 per hour ($26.00 minimum charge) for Non-Subscription Users.  Free support does not include technical support such as scripting or Crystal Reports support time.
  • Software upgrades from our Website as they become available.
  • Additional modules and companies are sold and installed at lower rates.
  • New Reports as they are developed and become available.
  • Payroll Tax Table and forms updates (Federal Withholding, FICA, 1099, W-2, W-3) with IRS code changes.
  • Prepaid Customer Support Package Discounts
  • Priority Response:
    1. A response to your faxes and e-mail messages within one business day.
    2. Return phone calls within one business day.
  • Free Question/Answer Forums by subject area such as General Ledger, Accounts Payable, Accounts Receivable, Inventory, Job Costing, and Payroll. Call Eagle Business Software for a complete schedule of upcoming forums.
  • Eagle Business Software guarantees the reliability of the software. Any bug fixes are supplied to the customer at no cost.
  • Reduced training rates

NOTE: Discontinuing Support & Upgrade Subscription
At the time a user discontinues the support and upgrade subscription, the user forfeits the right to access updated forms, tax tables, reports, software updates, and other support and update options when this subscription is discontinued. An EBMS software upgrade must be purchased before a user may re-subscribe to the support & upgrade subscription.

EBMS Prepaid Support Package ^top
Packages are sold in time blocks of 4,8, 20, 50, and100 units with a 1-Unit minimum for each on-site training session. If a customer does not have the Subscription Plan, phone support time is deducted from the Support Plan in 15 minute increments.  All time is calculated from the time the consultant leaves the office of Eagle Business Software until the time the consultant leaves the customer’s site (one-way driving time).

Time is deducted from your outstanding balance for the following services when you have the Subscription Plan:

  • Pre-installation meetings with Accountant or other pre-install planning time.
  • On site setup and training by an Eagle Business Software Consultant or Trainer.
  • Phone training or consulting. (over 20 min. per incident)
  • Eagle Business Software Customer Service dials into your computer remotely for purposes of training or setup of EBMS.
  • Any time involving changing or reviewing customer data
  • Any technical support including scripting or Crystal Reports Support Time (phone or on-site).
  • Any assistance in configuring or troubleshooting peripherals such as printers, signature capture, payment devices, POS hardware, or any other hardware.
  • Assistance with payment merchant account selection, configuration, or troubleshooting.
  • Billing will be done in increments of 15 minutes per incident.


To receive a support package, email sales@eagle-solutions.com.
 Call Eagle Business Software at 717-442-3247 for a complete schedule of upcoming forums.

Disclaimer: Under the Subscription Plan and Prepaid Customer Support Package Eagle Business Software and Esh Computer Center (EBMS/ECC) cannot be responsible for the time spent correcting hardware and software failures or conflicts with other software, hardware drivers, or printer drivers. In no event shall EBMS/ECC be liable for costs of procurement of substitute products, loss of profits, data, or use of the software product, or special, incidental, or consequential damages or other similar claims, however caused, and on any theory of liability, even if EBMS/ECC has been specifically advised of the possibility of such damages. In no event will EBMS/ECC be liable for any damages to you or any other person that exceed the lower of the suggested list price or the actual purchase price paid for the software product, regardless of the form of the claim. These limitations shall apply notwithstanding any failure of essential purpose of any limited remedy. All third party suppliers to EBMS/ECC of any portion of the software product make no warranty and shall have no liability to you.

[1] Does not cover hourly support time for on-site help and modem work; hourly time will be deducted from the Support Package.
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